Enter your origin, destination and travel date on the homepage, compare the available departures, choose a seat, enter passenger details and pay. Your e-ticket is issued immediately.

It is emailed and sent by SMS the moment payment is confirmed. You can also open it any time from Manage Booking or your account dashboard, and download or print it as a PDF.

Yes. Enter their details as the passenger and your own as the contact. Both of you receive the confirmation.

Up to six seats in a single booking. For group and corporate travel above that, contact our team for a charter quote.

Failed transactions are automatically reversed by the bank, typically within 24 hours. If it has been longer, raise a support ticket with your booking reference and we will trace it with our payment partner.

Approved refunds are processed within 48 hours and take 5–7 working days to reflect, depending on your bank. Refunds to your Ogata wallet are instant.

A small booking fee applies per passenger and is always shown as a separate line before you pay.

A valid government-issued photo ID matching the passenger name, NIN slip, driver’s licence, voter’s card or passport.

You are notified by SMS and email as soon as operations confirm a delay, and the live status appears on your tracking page. If we cancel a service you travel on the next departure at no cost, or take a full refund.

Children under 12 travel at a reduced fare and still occupy their own seat. Infants under 2 travel free on a lap and do not need a seat.