Refund Policy

You may cancel from Manage Booking or your account up to 6 hours before departure. The refund due depends on how far ahead you cancel:

• 90% refund, 72 hours or more before departure
• 70% refund, 24 – 72 hours before departure
• 40% refund, 6 – 24 hours before departure
• 0% refund, Less than 6 hours before departure

A ₦1,000 administrative fee is deducted from every approved refund. Where the calculated refund is zero, no fee is charged.

Refunds are returned to the original payment method. Card and bank transfers take 5–7 working days to reflect, depending on your bank. Refunds credited to your Ogata wallet are available immediately.

You may move a confirmed booking to another departure up to 6 hours before travel for a ₦1,500 fee, plus any difference in fare. A new ticket is issued and the original is closed.

If we cancel a service you may travel on the next available departure at no additional cost, or take a full refund with no administrative fee. We will contact you by SMS and email as soon as a cancellation is confirmed.

Passengers who do not board by the time boarding closes are treated as no-shows and are not eligible for a refund.